Terms & Conditions of Service / Privacy Policy / Cookie Policy

Terms & Conditions of Service / Privacy Policy / Cookie Policy

General provisions

The following terms and conditions govern all use of the ILUMIUM.COM website and all content, services and products available at or through the website (taken together, the Website).

The Website is owned and operated by Ilumium d.o.o. (“Ilumium”). Ilumium d.o.o. is registered at the following address: Trzaska c. 29, 1000 Ljubljana, Slovenia, and registered into the register of entrepreneurs of National Court Register by the District Court for the city of Ljubljana under the Submission number 3961000, with Registration number 1919881000 and Tax number 94976317, with the share capital in the amount of 8.763,00 EUR.

The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Ilumium’s Privacy Policy) and procedures that may be published from time to time on this Site by Ilumium (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Ilumium, acceptance is expressly limited to these terms.


Unless the context otherwise requires, the terms used in the Terms and Conditions shall have the following meaning:

  • Website: ILUMIUM.COM;
  • Administrator: the owner of ILUMIUM.COM website;
  • Terms and Conditions – the Terms and Conditions at hand that define the use of Website, content, Products and services;
  • User – a natural person, legal person, organizational entity without legal personality, using the ILUMIUM.COM website;
  • Password – a unique string granting access to the User while logging in to ILUMIUM.COM website;
  • Digital Product – computer software (from here onwards also referred to as Product);

Technical requirements

In order to use the Website, the User is required to: have access to the Internet and web browser that supports HTML standard and JavaScript environment, as well as to enable cookies.

In order to purchase and download the Digital Products, the User is required to register at- or login to- the Website.

Communication with the User

The Administrator communicates with the User via electronic communication means, by phone or in writing, in accordance with the contact details provided by the User at the Website.

Registration and logging-in

Purchasing of the products, access to the support and other restricted access services are possible after creation of the User account at the Website.

User’s account details enable the User to log in to domain owned by the Administrator.

An active account on ILUMIUM.COM website allows for use of the Website, Shop and Support.

By means of registration – creation of the User account, the User confirms that he or she has read the Terms and Conditions and agrees to comply with them.

Logging in is possible after registration.

The registration is performed by entering:

  • User’s e-mail address;
  • Password;
  • User’s contact details.

After the registration, the User shall log in to the Website account by entering User’s e-mail address and Password.

Registration at the Website entitles the Administrator to send commercial messages to the User via electronic communication means.

User’s obligations

The User undertakes to:

  • use the Website in such a way that it is impossible for the third parties to gain access to Password or manipulate it;
  • refrain from taking any action that could damage the software used by the Administrator or could cause the loss of data in Administrator’s possession;
  • use the Products purchased in a way that is legal and compliant with the licence;
  • make lawful use of the Website that is in accordance with good practices and does not lead to infringement of third parties’ personal interests or Administrator’s interests.

Providing illegal content by means of malware, phishing or spying software and the application of automatic scripts and robots trying to gain un-granted and/or unlawful access is prohibited.


All Products offered in the Website Shop are brand new and with the warranty.

After the User logs in to the Website in a correct manner, it is possible to place an order for Products offered in the Shop, herein referred to collectively as the “Products”.

The range of available Products may be subject to change, specifically due to:

  • extension of Products offer;
  • withdrawal of some of the Products.

Each Digital Product sold in the Shop is personalized with a unlock code, private key and unlock data file that makes each copy individual.

Order placement procedure

The User can place orders only after accepting the Terms and Conditions. Before placing the order, each User may and has to read the whole content of the Terms and Conditions.

An order can be placed only by an adult person.

The orders are accepted by means of the Website’s IT system. The Website accepts orders 24/7. Orders placed on Saturday, Sunday or on public holidays in Slovenia shall be completed on the first working day following the day when the order is placed.

While placing the order, the User selects specific Products and then clicks the [ADD TO CART] icon. One click is equivalent to choosing one Product. After the selection is made, the Product is placed in User’s Cart. While the User is choosing the Products, he or she can go through the Products selected so far by clicking the CART item in the menu. If the User wants to dispense with some of the selected Products, he or she should click [X] icon next to the Products he or she wants to dispense with. The User selects payment method in the Cart, and the means of delivery (if the option is available). The majority of products are in the downloadable form, resulting in no delivery cost.

After selecting Products and payment method and reading the Terms and Conditions Agreement the User shall click the [PLACE ORDER] icon. Then, the User is instructed about the payment, depending on the selected payment method.

After the order is completed, the User is notified per email and the Products bought are made available for download at the Website (User’s Website account – menu item Downloads). Detailed instructions for activating the Products are to be found in the User Manual of each product.

Order change and cancellation

Subject to exceptions included in the Terms and Conditions, order change and cancellation can be done by sending an email to the Administrator: support@ilumium.com, with »order cancelation« and order number in the subject matter of an email.

Order change and cancellation is possible up to the moment of dispatching the order or before it is made available for the download at the Website.

The provisions concerning order change or cancellation shall be without prejudice to consumers’ right to return the Products.


The prices of the Products provided at the moment of placing the order are binding. The prices of the Products:

  • are in EUR;
  • VAT exempt under Article 287 of VAT Directive;
  • do not include delivery cost.


The date of delivery is equal to the sum of order completion time and delivery time. The information regarding current delivery costs (if they shall occur) is displayed next to the entrance to the Cart.

The Website Shop charges a fee for resending the Product, in accordance with the applicable price list, if the buyer provided a wrong delivery address or did not collect the parcel from the delivery company.


When purchasing Products in the website Shop, the User can choose the following payment methods:

  • direct bank transfer (EUR),
  • Paypal checkout.

The website Shop does not store any user bank account or user credit card data. All transactions are processed off site and are in the domain of the services providers.

Order completion

The order shall be completed within the period indicated next to the Product. If the order comprises several Products, it shall be completed within the longest period indicated next to the Products.

The period begins, in case of orders paid:

  • via direct bank transfer (EUR) – after the transfer is recorded at the Administrator bank account,
  • Paypal payment – after the transfer is recorded at the the Administrator paypal account.

The Administrator shall notify the User if the order cannot be completed. The Administrator shall not bear responsibility if it was not possible to contact the User.

The Website Shop’s stock is subject to dynamic change. If the Product ordered is unavailable at the moment of paying for it or completing the order, the Administrator shall immediately refund the money paid for the missing Product.


The Administrator reserves the right to change prices of the Products and to conduct and withdraw promotions and sales.

The Administrator reserves the possibility of temporary disturbance to Shop’s functioning due to maintenance or modification works.

The Administrator shall not be liable for any consequences of the failure or decline in efficiency of the Internet connection, as well as of other technical problems that have impact on order completion and execution.

The Administrator shall not be liable for:

  • the way in which the User takes advantage of the Website and for the consequences of such use;
  • the consequences of the fact that third party gained access to User’s password, regardless of the reason of such situation;
  • illegal actions of third parties, namely interference in User’s end devices, especially hacking and computer viruses;
  • potential damages resulting from using the Products purchased in the Website Shop; including damages to the User, the equipment he or she will install the purchased products onto and personal damages.

Complaints procedure

The Administrator is responsible for delivering Products free from defects. The User has the right to file complaints concerning Website operation, order completion and technical defects of the ordered Product. Complaints regarding the orders should be sent to the following e-mail address: support@ilumium.com.

The complaints shall be investigated within 14 days as of the day when the Administrator receives them. In case the complaint cannot be investigated within this period, the Administrator shall notify the User of the reasons for such delay and of the predicted date of complaint investigation within this period